Do you have questions about a product or your order?

  ORDERS & PAYMENTS

• How can I place an order?
  Choose the products you need, add them to your cart, and complete your purchase in just a few clicks. Simple and guided.
   
• Do you accept all payment methods?
  We accept credit cards, PayPal, Apple Pay, Google Pay, and other secure, fast digital solutions.
   
• Can I modify my order after completing it?
  Yes, if it hasn’t been shipped yet. Contact us immediately and we’ll see what can be done.
   
• When will my payment be charged?
  Payment is charged immediately after the order is confirmed.
   

SHIPPING & DELIVERY

• How much does shipping cost?
  Shipping is free.
   
• How long will my order take to arrive?
  Usually within 48 hours. We’ll provide tracking as soon as your package ships.
   
• Do you ship internationally?
  Currently, we only ship within Italy, but we are working on expanding abroad.
   
• Can I track my order?
  Of course. You will receive an email with a link to track your package in real time.
   
• What if my package is damaged or lost?
  Contact us immediately with photos or details. We’ll find the fastest solution together: replacement, refund, or reshipment.
   

PRODUCTS & SUPPORT

• How do I choose the right glove size?
  You can find a size guide on the product page. If you have doubts, contact us and we’ll help you quickly.
   
• Are your gloves suitable for both training and competition?
  Yes. Kintsude lines are designed to meet all needs, from sparring to official matches.
   
• Are the products suitable for beginners or only for experienced boxers?
  Both. Every boxer can find their ideal equipment, regardless of level.
   
• How can I take care of my gloves and equipment?
  Keep them dry after each workout, avoid moisture, use sanitizing sprays, and never leave them in your bag for too long.
   
• Are the products made from sustainable materials?
  Yes. Whenever possible, we choose durable, long-lasting materials with low environmental impact. Quality lasts longer and pollutes less.
   

RETURNS & REFUNDS

• Can I return my product?
  Yes. You have 14 days from delivery to request a return.
   
• How long do I have to make a return?
  14 days from receipt. The product must be intact and unused.
   
• What if the product is defective?
  Send us an email immediately with photos and a description of the issue. We resolve it quickly, with replacement or refund.
   
• How does the refund work?
  After receiving and inspecting the return, we refund you using the same payment method within a few days.
   

CONTACT & SUPPORT

• How can I contact you for an urgent issue?
  Email us, send a DM on Instagram, or fill out the form in the Contacts section. We respond within 24 hours (often sooner).
   
• Do you respond via WhatsApp?
  Not yet, but we’re setting up the service. In the meantime, you can use our social channels or email for quick contact.